These policies apply to all Pilates sessions booked with Pilates Body in Balance. By making a booking or payment, you agree to the applicable terms below.

Payments are non-refundable. Refunds or credits will not be provided for missed sessions, except where required by law or where the Studio is unable to provide the booked session.

Monthly bookings are designed for clients who wish to reserve the same day and time each week on an ongoing basis.

Your monthly payment reserves your specific recurring place in the timetable for that calendar month. It is not a general credit or allowance of sessions that can be used at alternative times.

Monthly bookings:

• reserve your regular day and time;
• are payable in advance at the beginning of each month;
• offer a lower price per session than the Pay As You Go rate

Your reserved place is held exclusively for you regardless of whether you are able to attend. 

Payment therefore remains payable if you are unable to attend due to illness, holidays, work commitments or any other reason if you wish to keep your space in the session.

If you choose not to continue with your monthly booking, your regular place will be released and may be offered to another client. Future availability cannot be guaranteed.

If you subsequently return after ending your monthly booking, you will be subject to the current published rates and availability at the time of rebooking.

Semi-Private sessions are for two clients. Both clients must book and pay for their place in advance at the beginning of each month for the session to be confirmed.

Once both places have been paid for, the Semi-Private session is confirmed and will go ahead as scheduled.

A Semi-Private place is reserved only while the Semi-Private booking continues with two paying clients. If one client ends their booking, the session will not continue as a Semi-Private session unless another client takes the available place.

If one client is unable to attend a confirmed Semi-Private session, no refund or credit will be given for the missed session. The session will still go ahead for the other client, as their place has also been reserved and paid for.

Where the required 24 hours' notice is given, a replacement session may be offered, subject to availability. Replacement sessions cannot be guaranteed and must be taken within the same calendar month.

If no suitable replacement session is available within the same calendar month, the missed session will be forfeited. No refund or credit will be given.

Cancellations made with less than 24 hours' notice will result in the session being forfeited. No replacement session, refund or credit will be provided.

A minimum of 24 hours' notice is required to cancel a Matwork session.

Where the required notice is given, a replacement session may be offered where suitable availability exists, subject to the Studio's timetable.

Replacement sessions cannot be guaranteed.

Replacement sessions must be taken within the same calendar month and cannot be carried forward into a future month.

If no suitable replacement session is available within the same calendar month, the missed session will be forfeited. No refund or credit will be given.

Cancellations made with less than 24 hours' notice will result in the session being forfeited. No replacement session, refund or credit will be provided.

Priority for available spaces is always given to clients with regular monthly bookings before remaining availability is released as Pay As You Go sessions.

Payment is required in full at the time of booking to secure your session.

Pay As You Go sessions are:

• subject to availability;
• charged at the Pay As You Go rate;
• not a regular weekly booking; and
• not guaranteed to be available in future months.

A Pay As You Go booking does not secure or hold a regular day and time.

Single Matwork and Semi-Private Pay As You Go sessions are valid for 28 days from the date of purchase.

A minimum of 24 hours' notice is required to cancel a Matwork or Semi-Private Pay As You Go session.

Where the required notice is given, I will always do my best to offer a replacement session within the 28-day validity period, subject to availability. 

A replacement session cannot be guaranteed.

If no suitable replacement is available within the validity period, the session will expire and no refund or credit will be given.

Cancellations made with less than 24 hours' notice will result in the session being forfeited. No replacement session, refund or credit will be provided.

Please let me know as soon as possible if you are unable to attend, as this may allow another client the opportunity to book the space.

Payment is required in full at the time of booking to secure your appointment.

• Single Private (1:1) sessions are valid for 28 days from the date of purchase.
• Private Blocks of 4 sessions must be used within 35 days from the date of purchase.
• A new Block of 4 may be purchased once the current package has been completed or has reached its 35-day expiry date.
• New packages are charged at the price in effect at the time of renewal.

A minimum of 48 hours' notice is required to cancel a Private (1:1) session.

Where the required 48 hours' notice is given, a replacement appointment will be offered, subject to availability.

The replacement appointment must take place within the validity period of the relevant session or package.

If you are unable to attend any suitable replacement appointment offered within the validity period, the session will expire and cannot be carried forward, refunded or credited.

Cancellations made with less than 48 hours' notice will result in the session being forfeited. The session will be deducted from your package or booking, and no replacement session, refund or credit will be provided.

Please let me know as soon as possible if you are unable to attend so that I can offer the appointment to another client where possible.

IF I NEED TO CANCEL

In the unlikely event that I need to cancel a session, an alternative appointment will be offered. If I am unable to provide an alternative appointment, a credit or refund for the affected session will be provided.

These policies are designed to ensure that regular places can be reserved reliably, that availability is managed fairly, and that the Studio can operate consistently for all clients.

By booking a session or making payment, you acknowledge and accept these terms.

Thank you for your understanding and cooperation.